Keep your day
running smoothly.
Help with VICKI Operator, from signing in to keeping your machines ready.
Talk to our support team.
Having trouble with the app or a machine? Tell us what happened and we’ll help you find the next step.
Email support ↗A few details help.
- What happened, and what you expected.
- Your device, OS, and app version from More.
- The affected machine and approximate time.
- A screenshot, with sensitive details removed.
Never send passwords, sign-in codes, access QR codes, or full payment-card details.
Common questions
How do I sign in?
Use the account provided by your organization, or scan an authorized machine QR code. If you need account access, contact your organization’s administrator.
Why can’t I see a machine?
Your account determines which machines you can access. Ask your administrator to check your permissions. If the machine is still missing, email support with its identifier.
How do I report an app problem?
Open More → Report a bug, or email our support team. Include the steps that led to the issue and your app version.
Can I replay the welcome tour?
Yes. Open More → Tutorials and select Replay the welcome tour.
Where do I get app updates?
Use the store or testing channel where you installed VICKI Operator. Your organization can help identify the right channel if you’re unsure.